Terms and Conditions

Isotech Ltd, 500197-2509

Order processing
All orders are processed within the next few working days. On rare occasions, a product may be out of stock. It is usually back in stock within a week, but if not, the customer will be offered a refund or an exchange for another product. All products are sent by post. Postage costs are not included in the price and are payable by the recipient in accordance with the current postal tariff.

Payments
All payments through our online shop are processed via a secure payment page, and we do not store the payer's card number. We accept bank transfers. If the item is collected, you can request to pay in cash.

Deadline
All products can be returned for an exchange or a refund. The product must be unused and in its original packaging. Returns must be made within 14 days of receipt. If payment was made by credit card, the refund will be credited to the same card.

Data protection
All personal information received by the seller is treated as strictly confidential and is only used for the purpose of completing the transaction. The buyer, however, has the option to receive offers by email, in which case the seller will only use the information required for this purpose, such as an email address.

Resolution of doubts
Always try to resolve all matters in the simplest way. If that is not possible, the matter can be referred to the Service and Consumer Credit Appeals Board, which is hosted by the Consumer Authority. As a last resort, the matter can be taken to court. This shall be done in the jurisdiction of Iceland and in the seller's jurisdiction. .

Service and information
The buyer is advised to email isotech@isotech.is with all relevant information regarding the purchase to have their query resolved. The buyer can also visit our shop for answers or simply call our main telephone number on 555 6200.

Other
Isotech Ltd accepts no responsibility for incorrect prices that may be on the site. Kemi Ltd reserves the right to cancel an order if it is discovered that the product has been mispriced.

Terms and Conditions Version Number: 1.0